Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be unworn, in its original packaging and in the condition it arrived. Worn items are not eligible for a return. You'll also need your receipt or proof of purchase.

Items returned to an intermediary shipping facility are not eligible for a refund. Only items sent directly to our warehouse qualify.

Please note that customers are responsible for return shipping costs, unless we sent the wrong item or your item arrived damaged. Shipping fees are non-refundable.

How to Start a Return

To start a return, contact us at support@hoorahsupply.com. If your return is accepted, we'll send you the return address and full instructions. Items sent back without prior approval will not be accepted.

Order Cancellation

Orders can only be cancelled within 1 hour of being placed, and cancelled orders are refunded in full. After that, your order has already been processed in our system and with our carrier.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at support@hoorahsupply.com if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns on sale items or gift cards.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process and post the refund.

For any questions, contact us at support@hoorahsupply.com.