Frequently asked questions

Straight answers

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Where are your products made?

Right here in the United States. Every Hoorah Supply product is proudly made in the USA.

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How long does shipping take, and what does it cost?

Orders leave us within 1 to 3 business days and arrive within 6 to 12 business days, tracked the whole way. Shipping is $3.99, or free on orders over $100.

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What if it doesn't fit, or I change my mind?

You have 30 days from delivery to return unworn items in their packaging. You pay return shipping unless we sent the wrong item or it arrived damaged; then it's on us. Refunds go back to your original payment method.

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Can I send it to someone as a gift?

Yes. Put their address in the shipping field at checkout and the order goes straight to them.

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Who's behind Hoorah Supply?

US Veterans. We sell patriotic gear, starting with hats, with tees and more on the way.

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How do I track my order?

When your order ships, we email you a tracking number. Enter it on our Track Your Order page. New numbers can take 24 to 48 hours to show movement.

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How do I start a return?

Email support@hoorahsupply.com with your order number and the item you're sending back. We'll reply with the return address. Please wait for that reply before mailing anything, because packages sent without it can't be accepted. Gift cards are final sale.

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My order arrived damaged or wrong. What now?

Email us as soon as it arrives, with your order number and a photo. We'll make it right, and return shipping is on us.

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Can I cancel or change my order?

Email us within 1 hour of ordering for a full refund or a change. After that it's on its way to you, and the 30-day return policy applies.

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Is there a phone number?

We handle support by email, so you have every answer in writing. Write to support@hoorahsupply.com and we'll reply within one business day.