Messaging Terms of Service

Last updated: October 23, 2026

These terms apply when you contact Hoorah Supply (Horizon Trade Solutions LLC) through our Hoorah Supply Facebook Page, our Instagram account, or hoorahsupply.com. By messaging us you accept them.

1. What this service is

We use Facebook Messenger and Instagram Direct to answer questions about our products, availability and orders.

2. Replies are not offers

Information given over messaging — including availability, specifications and indicative timescales — is provided in good faith but does not form a binding offer. A sale exists only once an order is confirmed and payment is accepted through our normal checkout process. Where messaging conflicts with the terms shown at checkout, the checkout terms govern.

3. Response times

We aim to reply promptly but do not guarantee any particular response time or continuous availability. Meta's platforms also restrict when a business may reply — generally within 24 hours of your last message — and we are bound by those limits.

4. Acceptable use

When messaging us, please do not:

• send unlawful, abusive, threatening or harassing content;
• impersonate another person or business;
• send malware, spam or bulk unsolicited messages;
• attempt to disrupt or gain unauthorized access to our systems;
• send payment card numbers or passwords — we will never ask for these in a message.

We may stop responding to, or block, any account that breaches these rules.

5. Orders, payment and returns

Orders, prices, shipping and returns are governed by the policies published on hoorahsupply.com, which form part of these terms:

• Refund policy
• Shipping policy
• Store terms of service

Prices quoted in a message are valid only for the conversation in which they are given and may change before an order is confirmed.

6. Product descriptions

We describe every item accurately, including its nature and specification, before any sale is agreed. If anything in a description is unclear, ask us before ordering.

7. Your privacy

How we handle the information in your messages is set out in our Messaging Privacy Policy, including how to have your data deleted.

8. Relationship to Meta

Facebook, Messenger and Instagram are services of Meta Platforms, Inc. Meta is not a party to these terms, does not sponsor or endorse us, and is not responsible for our products or for this service. Your use of those platforms is also governed by Meta's own terms.

9. Liability

We are responsible for supplying goods you order as described. We are not liable for indirect or consequential loss, or for messages delayed, lost or undelivered by the platforms. Nothing here limits liability that cannot lawfully be limited, including for fraud, death or personal injury caused by negligence, or your statutory consumer rights.

10. Changes

We may update these terms and will change the date at the top of this page when we do.

11. Contact

Hoorah Supply — support@hoorahsupply.com
hoorahsupply.com